By Robert Downer, Associate Director at Bryter
B2B Innovation: Less Buzzword, More Battle Plan
Innovation is one of those business buzzwords we all claim to love — but let’s be honest, in the B2B world, it can be hard work. You’re not just dreaming up ideas in a vacuum. You’re navigating complex decision chains, selling into multiple layers of stakeholders, and trying to meet the needs of businesses that are themselves under pressure to innovate (it's innovation all the way down?).
At Bryter, we specialise in helping brands build smarter products and services for business customers — from one-person operations and SOHOs to sprawling enterprises with procurement teams longer than your arm. And whether we’re supporting a SaaS brand with its next strategic play or helping a creative agency back up its pitch with hard data, our goal is always the same: make B2B innovation more informed, more targeted, and ultimately, more successful.
Because in B2B, good ideas aren’t enough. You need the right ideas — grounded in real insight, tested with real users, and aligned with real commercial opportunity.
Let’s get one thing straight. Developing products and services for business customers is a different beast from consumer innovation.
The stakes are higher, the sales cycles are longer, and your buyer might not even be your user. You’re often (well, usually) dealing with layered hierarchies, cross-functional decision-making, and sector-specific regulations — all of which can quickly kill a good idea if you don’t design for them from the outset.
That’s why generic research doesn’t cut it. At Bryter, we focus on B2B market research designed specifically for innovation. We help businesses:
- Identify unmet needs and whitespace opportunities
- Test and refine new propositions and prototypes
- Design better user experiences for business clients
- Develop pricing strategies that make sense in a commercial context
- Evaluate the real-world impact post-launch
We’re not just asking whether someone likes an idea — we’re asking if it will work in their business, for their teams, and in their sector.
Here's four key steps to how we do this:
Knowing your audience is table stakes — but in B2B, “audience” doesn’t just mean one persona. It means end-users, budget holders, compliance teams, procurement leads, and executive sponsors — all with different pain points and priorities.
We help brands segment and understand these audiences in-depth, using qualitative and quantitative research to uncover what truly matters. Whether you’re selling software to a CTO or a payment solution to a sole trader, we tailor our approach to reflect the decision-making reality on the ground.
This context is everything when it comes to building something useful.
Once you know who you’re designing for, the next step is generating ideas. But in B2B, creativity isn’t just about blue-sky thinking — it’s about informed experimentation.
We run ideation workshops, co-creation sessions, and competitor analyses grounded in real market and customer data. Our sector knowledge — spanning technology, financial services, healthcare, and more — helps guide innovation towards areas of demand.
And when our clients are marketing, PR or strategy agencies themselves, we slot right into the creative process—bringing the insights needed to underpin pitch strategies and campaign development (more on that later).
Testing is where ideas go to live — or die. In B2B, it’s not just about whether a concept is appealing; it’s whether it’s viable, valuable, and usable in a business setting.
We run in-depth proposition testing and prototype feedback studies with real users and decision-makers. We explore perceived value, practical concerns, adoption barriers, and implementation needs. If your pilot B2B users are saying, “This would never get through procurement,” we want to know that before you go to market.
This iterative approach enables our clients to refine concepts before making significant investments — saving time, money, and, ultimately, their internal reputation.
We’ve said it before, and we’ll say it again: innovation doesn’t end at the product level. The service experience — the journey from onboarding to ongoing support — is where loyalty is won or lost.
That’s especially true in B2B, where switching costs can be high and expectations are even higher. We help brands map and improve the service design for business customers — ensuring the user experience aligns with business goals, workflows, and real-world usage patterns.
Sometimes it’s about streamlining onboarding. Sometimes it’s about building in better support or self-service. Either way, we help you make sure your great product isn’t let down by a clunky experience.
It’s one of the first questions any stakeholder will ask: is this idea worth it?
We help answer that with robust market sizing and opportunity assessments — looking at how many businesses need what you’re offering, what they’re doing now, what they’re spending, and how big your share of that opportunity could realistically be.
Our sector-specific approach means we can give realistic, nuanced answers — not just topline TAM numbers. Whether you’re targeting SMEs in the UK or procurement leads in US enterprises, we build a tailored picture of the opportunity landscape.
This helps our clients justify investment, prioritise roadmaps, and build commercial cases that actually stand up to scrutiny.
Pricing is never easy (everyone wants things for free) — but in B2B, it’s particularly complex. You’re often selling multi-tiered solutions with long contracts, optional services, and custom packages. And your buyer might be weighing your price against completely different internal costs or priorities.
We work with our clients to test and develop commercially viable pricing strategies. This includes price sensitivity testing, perceived value analysis, and exploring competitive positioning. We look at not just what someone would pay, but what they’d expect in return — and how price ties into trust, credibility, and scalability.
We’ve seen too many great products stall because the pricing model didn’t make sense to buyers. Don’t let yours be one of them.
The launch is just the beginning. In fact, some of the most valuable research happens after you’ve launched, when real users are putting your innovation to the test.
We support brands with post-launch evaluations to understand what’s working, what’s not, and what’s next. This includes:
- Adoption and usage tracking
- Customer satisfaction and NPS
- Retention and expansion signals
- Barriers to scale or renewal
This kind of insight isn’t just about proving ROI — it’s about learning fast and adapting. The best B2B innovators don’t just get it right the first time — they build systems to learn, iterate, and grow over time (by partnering with the team at Bryter).
We talk a lot about vertical insight at Bryter — and that’s because in B2B, context is everything.
You can’t test a new payment solution for SMEs the same way you’d test a compliance tool for pharmaceutical enterprises. The workflows, pain points, and decision criteria are completely different. That’s why our teams are built around sector specialism. We don’t just understand research — we understand the industries our clients operate in.
This means faster learning curves, more relevant insights, and recommendations that are actually feasible in the sectors you’re targeting.
It’s not just product and innovation teams we work with. We also partner with leading marketing, PR, and strategy agencies who use our research to underpin their own client work (as noted earlier).
Whether it’s helping an agency refine a brand positioning, validate a creative concept, or develop a new go-to-market strategy for a B2B brand, we bring rigour to the creative process. Our insights help shape the thinking that ultimately lands with business buyers — bringing clarity to complex problems and grounding bold ideas in reality.
That’s why we’re a trusted partner for some of the world’s top agency groups.
There’s no shortcut to great innovation — but there is a smarter way to get there.
At Bryter, we help B2B brands build, test, and launch solutions that are actually fit for the businesses they’re designed for. Whether you’re rethinking your product roadmap, trying to crack a new vertical, or helping your agency client land their next big pitch, we bring the insight and experience to make your ideas better.
So next time your team’s buzzing with a new idea—before you build anything—drop us a line. Let’s find out whether it’s something the market really wants.
In the B2B world, innovation isn’t about having the loudest idea or the flashiest launch — it’s about building things that are relevant, usable, and commercially viable for real businesses. That only happens when you truly understand the people you're building for and the context they’re operating in.
That’s where we come in. We bring structure to creativity, clarity to complexity, and evidence to ambition. Whether you’re shaping a new proposition, refining a pricing model, or supporting a creative campaign, we help you root bold ideas in solid insight—so you don’t just launch something new, you launch something that works.
Because in B2B, the real challenge isn’t coming up with ideas. It’s coming up with the right ones—and proving they’ll fly before anyone takes off.
To read more about how market research services key sector like healthcare and pharmaceuticals, technology, gaming and B2B markets read our article Bryter - Applications of B2B Market Research
Ready to move beyond guesswork? Get in touch with one of the insights team if you want to learn more about different approaches to B2B market research and to understand which methodology may be most appropriate for your insight needs